Refund policy

Our policy lasts 14 days. If 14 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

The following items cannot be returned:

• Gift cards.

To complete your return, we need a receipt or proof of purchase.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received the returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a maximum of 15 working days.

Late or Missing Refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then, contact your credit card company. It may take some time before your refund is officially reflected.

Next, contact your bank. Often there is a processing time before a refund is visible.

If you’ve done all of this and still haven’t received your refund, please contact us at soporte.espana@mascasastore.com

Sale Items (if applicable)

Sale items can be refunded, but the amount refunded will be what you paid for the product, excluding shipping costs.

Exchanges (if applicable)

We only replace items if they are defective or damaged, at no cost. If you need to exchange it for the same item, please email us at soporte.espana@mascasastore.com to arrange the exchange.

Shipping

To return your product, you need to contact us at soporte.espana@mascasastore.com

The shipping costs for returning your item are your responsibility. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take to receive your exchanged product can vary.